Shipping Information

How Long Do Orders Take To Ship?

Most of our orders are processed within 2 business days since we have all items on hand. If you don't get shipment notification with tracking information after 2 business days, then please get in touch with us right away. You will need to provide your email address in order to receive a shipment notification.

For our customers in Canada, please note local customs can also sometimes hold items which creates delays. During this period, tracking information doesn't update, but once customs releases the order, the tracking will show it is now with your local postal service pending delivery. Also, please note that you may have to pay customs charges or duties in your country. Customs charges are the responsibility of the buyer.

Canceling Orders

If you change your mind and would like to cancel your order you need to get in touch with us as soon as possible.

● If you contact us before the items are shipped, we are usually able to cancel the order entirely and refund you straight away.

● If you contact us after the items are shipped, you will need to return your order before we can process a refund.

Customs Duties

Canada may require that customs duties are paid before the item is released. The buyer assumes all responsibility for paying these duties. Some customs offices can take up to 2 months to clear items, resulting in a significant delay. We cannot take liability for a delay if it is caused by customs authority.